Privacy Policy
Privacy Policy for Cannabis Europe Shop
Effective Date: 1st January 2026
Last Updated: 1st July 2026
Welcome to Cannabis Europe Shop, accessible at www.cannabiseurope.shop. We are committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, and safeguard your information when you visit our website or make a purchase, in compliance with the General Data Protection Regulation (GDPR) and other applicable European laws.
By using the Site, you agree to the collection and use of information in accordance with this policy.
1. Who We Are (Data Controller)
Company Name: Cannabis Europe
Email for Privacy Matters: sales@cannabiseurope.shop
We are the “Data Controller” for the purposes of GDPR. We are responsible for deciding how your personal data is held and processed.
2. What Information We Collect
To provide our services (selling cannabis-related products, seeds, or CBD, depending on your catalogue) and maintain a secure site, we collect the following categories of data:
A) Information You Provide Directly:
- Identity Data: First name, last name, and date of birth. We strictly verify age; you must be of legal age in your jurisdiction to use this site.
- Contact Data: Billing address, shipping address, email address, and phone number.
- Transaction Data: Details about products you purchase, payment method (but we do not store full credit card numbers—see Section 3), and order history.
- Communication Data: Any information you provide when contacting customer support, writing reviews, or participating in surveys.
B) Information Collected Automatically:
- Technical Data: Internet Protocol (IP) address, browser type/version, time zone setting, browser plug-in types, operating system, and device type.
- Usage Data: How you navigate the site, products viewed, time spent on pages, and click patterns. This helps us improve user experience.
3. How We Handle Payments (No Full Card Storage)
We do not physically see or store your complete credit/debit card numbers. All payment transactions are processed through encrypted channels by our certified third-party payment gateways:
- [Insert Payment Processor Name, e.g., Stripe, Mollie, or specific Crypto processor]
- [Insert Alternative Payment Processor, e.g., bank transfer details]
These processors act as independent data controllers for your financial data. We only receive tokens or transaction IDs to confirm payment and prevent fraud. Please review their respective privacy policies for details on how they handle your financial data.
4. How We Use Your Information (Legal Basis)
Under GDPR, we must have a valid reason (“lawful basis”) to use your data. We use your data for the following purposes:
| Purpose | Data Type | Lawful Basis |
|---|---|---|
| To process and deliver your order | Identity, Contact, Transaction | Contractual Necessity (to fulfill the order you placed) |
| Age Verification | Identity (Date of Birth), IP | Legal Obligation (to ensure we are not selling restricted products to minors) |
| To communicate about your order status | Contact, Identity | Contractual Necessity |
| Customer support inquiries | Communication, Identity | Legitimate Interest (to resolve your issues) |
| Sending promotional emails/newsletters | Contact, Identity | Your Consent (You can opt out anytime) |
| Fraud prevention and legal compliance | Technical, Transaction, Identity | Legal Obligation & Legitimate Interest (to prevent crime) |
| Website analytics (improving our site) | Technical, Usage | Legitimate Interest (to optimize our business) |
5. Age Verification (Strict Policy)
Access to this Site is strictly limited to adults.
Depending on your jurisdiction and the products ordered (CBD, hemp, seeds, or where legal, THC products), you must be at least 18 or 21 years old. We use automated age gates and may require you to upload ID to verify your age. This data is deleted immediately after verification unless a dispute arises.
6. Cookies Policy
We use cookies to make our website functional and to analyze traffic. When you first visit www.cannabiseurope.shop, you will see a Cookie Banner giving you control.
- Strictly Necessary Cookies: Essential for the shopping cart and checkout process. The site cannot function without these.
- Analytics Cookies: We use these (e.g., Google Analytics) to count visits and see how customers move through the site. We only place these if you click “Accept.”
- Marketing Cookies: Used to show relevant product recommendations.
You can change your cookie preferences at any time via the “Cookie Settings” link in our footer.
7. Sharing Your Data (Third Parties)
We do not sell your data to anyone. We only share it with trusted partners who help us run the shop, under strict contracts (Data Processing Agreements):
- Shipping Couriers: DHL, UPS, local postal services, and discreet packaging partners. We share your name and shipping address to deliver the package.
- IT & Cloud Providers: Our website hosting (e.g., Shopify/WooCommerce), email marketing software, and customer support tools.
- Payment Processors: As listed in Section 3.
- Law Enforcement: If we are legally required to provide information for fraud investigation or legal compliance (e.g., verifying compliance with Novel Food regulations for CBD).
8. International Data Transfers
While we operate in Europe, some of our third-party service providers may be based outside the European Economic Area (EEA) (e.g., US-based cloud servers). If we transfer data internationally, we ensure safeguards are in place, such as Standard Contractual Clauses approved by the European Commission, to ensure your data remains protected to European standards.
9. Data Retention
We will only retain your personal data for as long as necessary:
- Order Information: Kept for 10 years (for tax and accounting legal requirements).
- Marketing Consent: Kept until you unsubscribe.
- Inactive Accounts: If you haven’t logged in or purchased for 5 years, your account may be anonymized.
- Payment Details: We do not store them.
10. Your Rights (GDPR Rights)
You have specific rights under data protection laws regarding your personal data:
- Right to Access: You can request a copy of the data we hold about you.
- Right to Rectification: You can ask us to correct any inaccurate data.
- Right to Erasure (“Right to be Forgotten”): You can ask us to delete your data, unless we need to keep it for legal reasons (e.g., tax records).
- Right to Restrict Processing: You can ask us to freeze your data.
- Right to Data Portability: You can ask us to transfer your data to another service.
- Right to Withdraw Consent: If we rely on your consent (like marketing emails), you can withdraw it at any time by clicking “unsubscribe.”
To exercise any of these rights, email privacy@cannabiseurope.shop with the subject “GDPR Request.” We have one month to respond. You also have the right to lodge a complaint with your local Data Protection Authority (DPA).
11. Product-Specific Legal Disclaimers
Please be aware of the nature of our products:
- Cannabis Seeds: Seeds sold are for souvenir/collectible purposes or for germination in countries where it is strictly legal to do so. We do not condone illegal germination.
- CBD Products: Our products contain less than the legal limit of THC (e.g., <0.2% or <0.3% depending on your country) and are sold as food supplements, not medicines.
- Buyer Responsibility: The customer is responsible for knowing the import laws of their jurisdiction. We do not bear responsibility for packages seized by customs due to local import restrictions.
12. Security
We implement robust security measures including SSL encryption (look for the padlock in your browser bar), server firewalls, and restricted access controls to protect your data. Despite our best efforts, no online transmission is 100% secure.
13. Changes to This Policy
We may update this policy occasionally, especially as laws regarding cannabis in Europe evolve. We will notify registered users by email of significant changes and update the “Last Updated” date at the top of this page.
Contact Us
For questions specifically about this privacy policy, contact:
Data Protection Officer (DPO): [sales@cannabiseurope.shop]
Email: sales@cannabiseurope.shop may be checked through an automated spam detection service.